Refund policy
We have a 30-day return policy. This means that you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags attached, and in the original packaging. You will also need the receipt or proof of purchase.
To initiate a return, you can contact us at filomenamaakt@gmail.com. Please note: returns must be sent to the following address: Maaldersstraat 25, 2060 Antwerp, BELGIUM
If your return is accepted, we will send you a return shipping label, with instructions on how and where to send the package. Items that are sent back to us without a return request will not be accepted.
For questions about returns, you can always contact us at filomenamaakt@gmail.com.
Damage and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will then be able to evaluate the issue and resolve it for you.
Exceptions/No Return Items
Unfortunately, sale items or gift cards cannot be returned.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags attached, and in the original packaging. You will also need the receipt or proof of purchase.
To initiate a return, you can contact us at filomenamaakt@gmail.com. Please note: returns must be sent to the following address: Maaldersstraat 25, 2060 Antwerp, BELGIUM
If your return is accepted, we will send you a return shipping label, with instructions on how and where to send the package. Items that are sent back to us without a return request will not be accepted.
For questions about returns, you can always contact us at filomenamaakt@gmail.com.
Damage and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will then be able to evaluate the issue and resolve it for you.
Exceptions/No Return Items
Unfortunately, sale items or gift cards cannot be returned.